Privacy Policy

Information We Collect

• Contact details: the name, email address and phone number you enter when you request a consultation or send a message.
• Visit preferences: your preferred location, contact method, visit type and time, so we can arrange your consultation.
• Usage data: pages viewed, device and browser type, and an approximate location based on your IP address.
• Please do not send symptoms, medical history or photos through this website. Clinical details are collected at your visit.

• Our website forms are not designed for health information. We ask only for what we need to contact you.
• Medical history, photographs and consent forms are collected in person or through our secure patient portal, not through this website.
• If you share medical details by mistake, contact us and we will delete them from our website records.

• To answer your request, arrange a consultation and send confirmations and reminders.
• To improve this website, fix problems and keep it secure.
• To send practice news, if you ask for it. You can unsubscribe at any time.
• We never sell your personal data.

• Before and after photographs on this website are shown only with each patient's written consent.
• Patients can withdraw consent at any time, and we remove their photographs from the website.
• We never use a patient photograph for any other purpose without new written consent.

• With service providers that help us run this website (hosting, email delivery and appointment booking), under contracts that protect your data.
• With our clinical team at the location you choose, so they can prepare your consultation.
• When the law requires it, or to protect the rights and safety of our patients.

• We keep consultation requests for as long as we need them to arrange and follow up your visit.
• You can ask us to delete your website data at any time, except records we must keep by law.

• Your data is encrypted in transit and stored with providers that follow industry security standards.
• Access to website records is limited to staff who need it to contact you.
• No system is completely secure. If you think your data has been exposed, tell us right away.

• You can ask to see, correct or delete the personal data we hold from this website.
• If you live in California, you can ask what personal data we collect, ask us to delete it, and opt out of its sale. We do not sell personal data.
• We answer every request within 30 days.

• We use cookies to keep the website working, remember your settings and understand how it is used. Read our Cookie Policy for the full list and how to manage them.

• This website is meant for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has sent us personal data, contact us and we will delete it.

• We may update this policy from time to time. We will change the date at the top of this page each time.

• Questions about this policy or your data? Reach our team through the consultation page or call (555) 010-2400.